4 Jul 2024 | Blog

Creating an AI Policy

Howard Freeman

Howard Freeman

If you are considering integrating AI into your business? Are you not sure where to start, or how to navigate the challenges? Fear not, you are not alone. That statement is not helpful I know, but don’t worry, we are very helpful indeed!

Many organisations recognise the potential of AI tools, such as ChatGPT, to streamline operations and provide a competitive edge. However, AI adoption comes with its own set of challenges. These include ensuring the accuracy of AI-generated information. Date accuracy is a principle of the GDPR.  Therefore, maintaining the quality of AI outputs and addressing ethical concerns must be part of your strategy.

What you need is a well-designed and considered AI policy. This type of policy prepares your organisation to thrive in the rapidly evolving AI landscape.

In this guide

  • What is an AI policy?
  • Why do you need an AI policy?
  • Developing your AI policy: six steps
  • Navigating challenges in AI policy implementation

What is an AI policy?

An AI policy is a roadmap that guides your business in adopting and managing AI technology and responsibly. A policy will address the following:

  • Ethics
  • Principles to ensure AI systems are developed and used fairly and responsibly, avoiding biases and discrimination.
  • Data Management Protocols
  • You will need a full set of policies and procedures to protect the privacy, security and integrity of the data used by AI systems.
  • Legal and regulatory compliance
  • Steps to ensure your organisation adheres to current and evolving legal requirements related to AI technologies.
  • AI system testing and evaluation
  • Methods for assessing the performance, accuracy and reliability of AI systems, accompanied by monitoring and regular updates.
  • Responsible use principles
  • Standards for daily operations that promote the responsible and ethical use of AI technology.

Why do you need an AI policy?

An AI policy is vital for your organisation’s success for three key reasons:

  • Ensure ethical AI usage
  • A robust AI policy helps your organisation prevent the unethical application of AI, such as biased decisions or discrimination in hiring. By aligning AI technology usage with your values, industry standards and societal expectations, an effective AI policy promotes responsible AI practices.
  • Compliance

With AI regulations developing rapidly worldwide, such as the EU’s 2023 Artificial Intelligence Act, organisations must stay up to date. Non-compliance can result in significant fines and reputational damage.

  • Protecting data privacy
  • Building and maintaining customer trust is vital for long-term success, and a significant aspect of that trust relies on robust data security measures.
  • An AI policy helps your organisation manage data privacy in accordance with regulations. A common example is the GDPR. Clients knowing that you are taking AI security seriously will boost customer confidence and loyalty.

Developing your AI policy: 

A well written AI Policy has six steps. 

  • Engage with stakeholders

Collaborate with key teams, including IT, legal, ethics and operations, and consult external AI experts. This holistic approach to discussing AI’s benefits, risks, best practices and legal implications ensures your AI policy addresses your organisation’s needs and concerns.

    • Define your AI principles and objectives

    Define principles, such as ethics, transparency, privacy and security, that align with your business values and industry-specific requirements. Set specific, attainable goals for AI usage.

    For example, you could aim to increase sales by adopting AI-generated product recommendations for personalised marketing.

    • Stay informed about the regulatory landscape

    Keep up with the latest AI regulations by subscribing to industry newsletters, consulting legal experts and participating in professional networks. Familiarise yourself with important regulations, like the EU AI Act, the UK 2023 AI white paper and the US 2023 Executive Order on AI, to ensure ethical and trustworthy AI adoption.

    • Draft a policy framework for AI

    Create a framework reflecting your AI principles, including ethical guidelines, data governance rules and the potential implications of AI systems for your workforce.

    Ensure it covers compliance with current laws and outlines policy implementation and maintenance. 

    • Leaders and budget

    Encourage company leaders to drive the AI policy and emphasise its importance to the future success and reputation of the organisation.

    Present the draft policy to your organisation’s leadership and secure funding for policy execution, including resources for training, software and audits.

    • Iterate, finalise and implement

    Gather stakeholder feedback, refine your policy and establish a periodic review process.

    Launch a training programme for policy implementation and ensure your AI policy remains up to date with advancements in AI technology and emerging regulatory requirements.

    challenges in AI policy implementation

    AI policy implementation will present challenges. However, the following approaches can help overcome these challenges:

    • Tackle technical complexity

    Complex AI concepts can be daunting, but breaking them down and using helpful resources, such as our AI Policy Template, can streamline the process and build a strong foundation for your policy implementation.

    • Overcome resource limitations

    Ensure leadership continues to give support for necessary resources. Adopt a phased approach to policy implementation, prioritising key aspects while managing costs effectively.

    Additionally, explore partnerships with AI service providers to save on resources and enhance AI capabilities.

    • Address resistance to change

    Clearly communicate the benefits of AI for your organisation. Provide training to help staff embrace the changes brought by AI technology and your AI policy.


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